Nest thermostat can't find the Wi-Fi network

As you lot try to connect your Google Nest thermostat to Wi-Fi, you'll get a listing of all the nearby Wi-Fi networks it can find.

If the network you lot want to connect to isn't on the list, you may only need to wait a minute for it to announced, just there may be another problem.

Troubleshoot with these steps if y'all can't connect your thermostat to Wi-Fi either during initial setup or after the Wi-Fi network has inverse.

For directions to update your thermostat's Wi-Fi SSID and password, go to our Update thermostat Wi-Fi settings article.

one. Wait a minute or two for your network to announced

The Wi-Fi network may not announced on the thermostat's list of networks right away. Wait a minute or 2 and your network will probably appear. Your thermostat will continue to actively scan for Wi-Fi networks even after it shows you the initial listing.

Note: It tin can take a few minutes for your network to appear no matter where you lot live, but it'southward almost common in places where there are a lot of Wi-Fi networks (such as an apartment edifice or urban neighborhood).

2. Restart the router

Sometimes, a router restart can get your network to show up on your thermostat.

1. Unplug the modem and router and wait about lx seconds.

Notation: You may have an all-in-1 modem and router, or they may be separate. Brand sure to unplug both earlier you continue. If you have an all-in-1 modem and router, unplug it and wait a total 60 seconds. And then, plug information technology back in.

ii. Plug your modem and router dorsum in.

Notation: If y'all accept a dissever modem and router, plug the modem in first and expect at least 30 seconds until information technology finishes restarting. Then, plug in your router.

3. Wait a few minutes before you try reconnecting your thermostat.

3. If your network is hidden, type in the proper noun

If your Wi-Fi network is hidden (your router is set to non broadcast the proper name or SSID), yous'll take to enter the proper name manually.

  1. In the list of networks, select the option to type in the network proper name or cull a different network.
  2. Enter your network's name and password and choose your network's security blazon (WPA, WEP, etc.) when prompted.

four. Test Wi-Fi with another device

If you lot're nevertheless not seeing your Wi-Fi network later on restarting your router, this step will help isolate the issue.

While you're next to your Nest thermostat, endeavor to connect to your Wi-Fi network with another device (like a mobile phone) to bank check if the network name appears on the list.

If the other device can't find the network either, your router may exist too far away from your thermostat or at that place may be a problem with it.

Endeavour moving your router closer to your thermostat if possible.

You lot can also check your router's manual, or contact your router'southward manufacturer or your Internet service provider (Internet access provider) for farther troubleshooting.

five. Test with a Wi-Fi hotspot

If you have a second phone (or tablet with cellular data), use it as a hotspot to connect your thermostat. For instructions on how to do this, refer to your telephone's manual.

If your thermostat can connect to your hotspot, this can bespeak there's an result with your Wi-Fi network. Check your Wi-Fi router settings in step 9 to resolve any issues.

Note: Hotspot networks are not recommended for long-term use with Nest thermostats.

half dozen. Restart your thermostat

If you're going through setup for the first time, you can skip the Wi-Fi connectedness footstep and finish the setup interview. So y'all tin restart your thermostat and endeavour connecting it again.

Restart steps depend on which thermostat you have:

Nest Thermostat

  1. On your thermostat, go to Settings Nest settings iconand thenRestart.
  2. After your thermostat has finished restarting, apply the Home app to try to connect once again.

Nest Learning Thermostat and Thermostat East

  1. On your thermostat, go to Settings Nest settings iconand then Reset and select Restart.
  2. After your thermostat has finished restarting, get to Settings Nest settings iconand then Network and try to connect over again.

Restart or reset your Nest thermostat

7. Check for wireless interference

In that location might be some electronics that are interfering with your thermostat'southward power to find your Wi-Fi network.

  1. Try to temporarily turn off any ii.4 GHz devices that can cause wireless interference.

Here are some common 2.4 GHz devices:

  • Cordless phone
  • Infant monitors
  • Microwaves
  • Bluetooth devices
  • Wireless Video equipment
  1. Once the suspected devices are off, try to connect your thermostat to Wi-Fi once more.

Notation: If you accept a Nest Learning Thermostat 3rd gen, try to connect to a 2.4 GHz network outset. If that doesn't work, then try to connect to a 5 GHz network.

8. Reset your thermostat's network connection

If you're however unable to connect after you've restarted your Nest thermostat, reset your thermostat's network connection in the Settings menu and try to connect information technology again. For consummate instructions, become to our Update thermostat Wi-FI settings article.

ix. Check your Wi-Fi router settings

  1. Try to plow on your router's ii.iv GHz Wi-Fi point. 2.4 GHz can offer a better connectedness at longer ranges than 5 GHz. Refer to your router's manual for instructions on how to do this.

Of import: 1st and 2nd gen Nest Learning Thermostats only work with 2.iv GHz Wi-Fi, and so yous must accept 2.4 GHz turned on for these models. All other Nest thermostats work with both 2.4 GHz and 5 GHz signals.

  1. Go to our Recommended Wi-Fi and network settings commodity for more than router settings to check. You lot can also refer to your router'due south manual, or contact your router'southward manufacturer or your ISP for further troubleshooting.

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